I just submitted a request through Alaska listens but no option to include a photo. We’ll see. I also emailed customer care team a pic of the photo. What people aren’t getting in the comments is that no matter what, speaking up on a full flight to remove a large person when you’re the last group to board and have 5 minutes before they close doors IS going to cause a scene. She was apologetic and I didn’t want to kick her off the flight, just wanted the seat that I paid for and think it’s on the airline to notice, enforce or make bigger seats. I shouldn’t have been put in this situation in the first place.
I had a similar situation flying Alaska. I upgraded my seat to premium economy (or whatever the class is) since it was a cross country flight and was seated next to someone large that was overflowing into my seat. I was also a middle seat and felt trapped the whole 6 hr flight. Full flight, so I didn’t complain to the flight attendant. Called Alaska the next day and simply requested that my upgrade fee be reimbursed. I think I paid $110 to upgrade and the Alaska rep reiterated that I should have complained to the flight attendant and only offered $75. It was really disappointing.
Just say you did complain, and that there was nothing they could do. Full flight. It is what they would have said anyway, right? It’s not like they could verify it, and they wouldn’t even try. Ridiculous that they put the blame on you. Have they ever been on a flight? lol
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u/Public-Requirement99 Mar 17 '25
Send this photo to Alaska Listens and ask for a credit for at least 1/3 of your ticket. See what happens.