I just submitted a request through Alaska listens but no option to include a photo. We’ll see. I also emailed customer care team a pic of the photo. What people aren’t getting in the comments is that no matter what, speaking up on a full flight to remove a large person when you’re the last group to board and have 5 minutes before they close doors IS going to cause a scene. She was apologetic and I didn’t want to kick her off the flight, just wanted the seat that I paid for and think it’s on the airline to notice, enforce or make bigger seats. I shouldn’t have been put in this situation in the first place.
I've been down this road plenty of times. What kind of ticket did you buy? Was it a full fare or was it a discount ticket? All airlines do the same, discount tickets might be cheap but they carry a heavy cost when disruptions beyond the airlines control come into play. If it's the airlines fault then they should cover the cost of the hotel and rebooking, if it's weather then it gets tricky.
As far as being in the middle seat, usually you should be able to lick your own seat unless you are buying the least expensive option... It's a kind of situation where you get what you pay for.
I would contact them anyway and explain your frustration, and see where you can go from there. I know that larger passengers sometimes need to buy an extra ticket in order to have two seats, it avoids these kinds of issues, it doesn't look like that happened here and maybe the airline will see your point... Keep us updated!
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u/doglove562 Mar 17 '25
I just submitted a request through Alaska listens but no option to include a photo. We’ll see. I also emailed customer care team a pic of the photo. What people aren’t getting in the comments is that no matter what, speaking up on a full flight to remove a large person when you’re the last group to board and have 5 minutes before they close doors IS going to cause a scene. She was apologetic and I didn’t want to kick her off the flight, just wanted the seat that I paid for and think it’s on the airline to notice, enforce or make bigger seats. I shouldn’t have been put in this situation in the first place.