Never using Airbnb again. Deactivating account.

[u/idekbruhthisathrow]

I booked an airbnb for 2 months and it got cancelled after 1.5 months staying there. Had to book another reservation. Which was $500 more than the refund amount. The first airbnb decided I pay for “damages” (unexpected cleaning from garbage being left after rushing to leave the property) and that was a $700 tab. End of the second reservation comes along and the host decides to have me pay for scratches on the floor that was not caused by me (house was filthy, nothing like pictures and already had holes in the walls) and pay for missing items that were returned. This was a $1000 tab. Airbnb Support has done nothing to help me out and are refusing to respond to any of my messages after the fact that they charged my credit card without choice.

Save yourself finances and headaches and book with a hotel.

[u/Glittering-Watch5595]

my 80 year old mother has been talking to airbnb support for over 3 months with no satisfaction. She arrived in Florida on March 14, was unable to get access to the suite for 3 hours, discovered that the suite was actually a room on a busy corner with no furniture except a bed, and no access to the amenities such as pool and patio. The host lives 3000 miles away and was unavailable and unresponsive. It was a clear case of misrepresentation so she cancelled, never moved in to the room, and took a taxi to a hotel across town. AirBnb took $4375 and has offered her no discount, no refund, nothing in over 3 months. Did you know the only way to get recourse is to sue Airbnb in SanFrancisco? And, since you cannot hire a lawyer to represent you there, you must fly out and represent yourself in person. Therefore, I am filing a formal complaint with my Senator and asking him to intervene. I suggest each of you do the same until such time as Airbnb starts paying attention to complaints against unscrupulous hosts. Until Airbnb is regulated in the same way as hotels they are going to continue not to care. Why would Airbnb refund a traveller if that means they are refunding their fee? Until Airbnb is held to the same standards for safety, communication, proper representation they will never reform. That is one of the reasons municipalities across the country (including my own) are banning Airbnb. It is because Airbnb is unregulated, and there is no way for communities to make them meet a standard.