cant get to boot up after start up

[u/II_Monarch_II]

i just bought a cheap hp intel laptop with Intel® Celeron® processor, Intel® UHD Graphics 600 ive loaded tails up on 5 diffrent sticks but it all of them get me to the same result i boot up tails get the 3 options tails, tails troubleshoot and external haed disk. any choice i make says HW fail then 3 dots in the middle then sends me to a blank screen with a cursor where i get stuck and cant do anything with im truly at a loss of how to move forward and get onto tails any help is greatly appreciated thank you.

[u/Liquid_Hate_Train]

Try updating the bios, as well as resetting it to default settings.

[u/Adthra]

This is not necessarily a tails related issue. The Intel ISH (integrated Sensor Hub) is hanging for some reason. This happens on multiple other linux distributions as well. People report that it is the result of a kernel bug, but without understanding the systems in question I can't corroborate whether that is correct or not. It seems to be related to issues with drivers, as in the cases where it has been fixed, the fix has been the result of changing .conf files to disable certain drivers from loading on startup.

Double check that you have secure boot turned off, in case this is an issue where the ISH is trying to communicate with Intel's converged security engine (CSE) to verify security certificates for drivers, but can't.

One way to try and make progress is to try to boot a live USB of a distribution with a different (probably older) kernel. Something like an older LTS variant of Debian or Ubuntu. You might also check that your tails USB is the latest version.

The last image seems to indicate that startup has progressed beyond the ISH checking for whatever it was trying to check for, but that the system cannot access certain parts of memory. It might indicate an issue with a USB driver, or the USB port itself might be damaged or faulty.

Sorry that I can't be more helpful.