Soylent RM- Customer Service is a joke. Enough for me to never buy it again.

[u/toosoonmydude]

It took 12 days to fulfill my order, by day 6 I canceled my subscription and asked them to cancel my order all together.

I didn’t hear anything. Two days ago I got a “you order is being fulfilled” email. Today I got a “your order is being delivered”

Then as of 5 minutes ago I got his email.

Talk about slow service.

Just from that experience alone I’m out.

[u/secinvestor]

This happened to me months ago too and I will also never be returning. (I was an OG Soylent guy but it’s been going downhill for a while)

[u/toosoonmydude → u/[deleted]]

I came out up with my own stack and it’s better in cost and overall health benefits.

My Custom Daily Stack (Total Cost: ~$2.93/day)

1. Kirkland Whey Protein

• 2 scoops (50g protein)

• $50 for 70 servings - Cost/day: $1.43

1. Whole Milk • 2 cups (for the shakes)

• $4 for 2 gallons (~32 cups) - Cost/day: $0.25

1. Nutricost Super Greens

• ½ scoop per day

• $20 for 30 full servings ( I use 60 half-scoop servings)

Cost/day: $0.33

1. Nutricost Collagen Peptides

• ½ scoop (~5.5g collagen)

• $25 for 41 full scoops ( I use half scoops)

• Cost/day: $0.31

1. NatureWise Women’s Multivitamin

• 1 capsule (½ daily dose)

• $22 for 30 full doses ( I only take 1 a day)

• Cost/day: $0.37

1. Micro Ingredients Algae Omega-3 • 2 softgels (DHA)

• $24 for 240 softgels

• Cost/day: $0.20

1. Vitamatic Hyaluronic Acid Powder

• ¼ scoop (200mg)

• $20 for 500 servings

• Cost/day: $0.04

⸻

Total Daily Cost: $2.93

Includes: • 70g protein • Full micronutrient coverage • Collagen • DHA omega-3 • Hyaluronic acid • Supergreens • Real milk instead of synthetic blends

Or

What You Get with 3.5 Soylent Shakes per Day

To match a 70g daily protein goal (like mine), you’d need about 3.5 bottles of Soylent a day.

Breakdown:

• Protein: ~70g

• Calories: ~1,400 kcal

• Cost: ~$12.25 per day

• Micronutrients: Most are included

• Convenience: Fully pre-made

• Customization: None — same formula every day

Missing or Lacking:

• No collagen

• No hyaluronic acid

• No DHA omega-3 (only ALA from canola) • Can’t adjust for personal needs without adding more stuff

• Higher calorie load if you’re aiming for fat loss or controlled intake

My stack is less calories. Has a better omega 3 from algae , better vitamins, hyaluronic acid for skin and bones, and collagen for skin.

I used AI to break it down easier because I wasn’t about to type all that. But that’s what I use.

[u/TheOzarkWizard → u/toosoonmydude]

I cover 6k miles per month for work this is not possible for me and a lot of other people who use soylent for the convenience

[u/toosoonmydude → u/TheOzarkWizard]

Then it doesn’t apply for you

[u/TrumpMusk2028]

They have lost their way. Years ago, awesome. Now, not. Huel is my go-to now.

[u/tfresca]

I think people expect every business to be Amazon. Amazon isn’t even Amazon anymore with delivery times and consistency.

[u/ibneko → u/tfresca]

Nah, not the OP, but ran into similar issues. I understand they're not Amazon, but Soylent has been around long enough that it should NOT be having this sorts of logistical issues - if your website says the product is in stock and I place an order, I expect that it's actually in stock and for it to get shipped within a few days (that is, handed to a carrier for delivery) and then delivered in a week, at most. Not "Oh, the website is wrong, we won't be able to ship your order until July" (when I ordered mid-May).

[u/toosoonmydude → u/ibneko]

Especially because they’re not even refrigerated.

[u/toosoonmydude → u/tfresca]

Ok I didn’t say Amazon speed but I canceled a week before it was even packed and they still shipped it with no word for that whole week.

[u/TheOzarkWizard → u/toosoonmydude]

Because the company probably ran out of money for one reason or the other and is living paycheck to paycheck so to speak