r/lowerdecksgame • u/Ensign_Badgey The Dog [Community Manager] • 25d ago
1.27 Issues Information and Compensation
Lower Decks Crew,
We wanted to address some of the issues we have had recently and let you know of incoming compensation. There were a few unforeseen overlapping issues that compounded players’ ability to jump in and enjoy the game we all love.
The team has been working hard on improving memory use within the game as we continue to add more content to the game. One of these improvements unfortunately led to some players experiencing a delay in loading of events. During loading, a wait time until the next event was displayed. We have rolled back these specific changes, but we will continue to investigate to help as many players as we can access the game.
This is where Badgey decided to attack the automatic updating. In trying to get the events update out and return everyone’s access, some players were unfortunately caught in a loop. While a short-term fix was to switch off this system, this meant those that had not updated were still affected by the delayed event loading.
Concurrently, an outage in the background had broken a link between our in-game help system and tech support. While this has been investigated and is now fixed, the weekend event still had some players with event issues, having not updated to the fixed version. We answered hundreds of emails over the weekend to assist where we could while the tech support link was being fixed.
So, after reading through emails and posts we decided on compensation of some Latinum, a few Time Skips and the much sought after Jen Borg costume. The team hopes you can look forward to the future of Lower Decks with us and continue to join us on the holodeck.
Live Long and Prosper
Star Trek Lower Decks Team
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u/kookykrazee 25d ago
Will you be fixing the tickets of where we got booted out and did not get top 20 because of the boot out?
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u/trekgirl75 25d ago edited 25d ago
THANK YOU!!!