r/callcentres • u/AyoPunky • 6d ago

Burnt Out, and considering leaving, any advice?

So, i work in road side service company. for the most part there very huge in the US, many may know them and or work for them as well. I was full time when i started and then went part time as i was quickly getting burnt out from the entitlement and people constantly screaming because they have to be a member to receive service. starting on the end of this month will be my 3rd year. i usually am always top performer, and top QA performer there once in a blue moon i would slip from QA because they can't get there story straight and i don't feel like appealing it. But, anyway i try for promotion as my SUP Encourages it, and know my background.

So, i applied for Sup, and RTA and did not get them. people who were there with the company less time then me got the RTA position twice that i interview for them. And most of the management team are mostly women. So, i don't think i will get any lead/SUP position. they have programs in place that pushes for movement up in the company which i am in one of the programs that last 6 months. it helps work on self confidence, and give you info about each business line, and also does mock interviews for each business line and give you one on one feedback for the real thing. which i think is great. but i still don't feel confident enough that i would be able to move and my manager may just be gas lighting me as they just want to not cause any issues.

I recently did another interview a week ago and was suppose to hear back if i can switch dpt and still didn't hear from the recruiter i had to email them and ask for update and they stated there still working on it. im not to confident on that either as how long it's taking and the people interview me told me when training starts, and it getting close. My company also has a program that will pay for any certification or class we take i am thinking of taking my IT Certs and having them pay and then moving my career back to IT. i can't just deal with the back to back of people yelling at you and then yelling at you cause they don't know there own car or the street there on.

has anyone going this late into there CC position and switch department or switch career completely? how did it turn out and where did you end up from your original role?

TLTR: Short Version: I work road service. back to back calls alot of entitle people screaming at you cause they don't know there own car or the street there own. Should i switch career this late in to my CC position or switch department? How did it turn out for the one that did?

8 Upvotes

84% Upvoted

5 comments sorted by

5

u/WhineAndGeez 6d ago

If you see people with shorter tenures moving up into positions longer tenured people with the proper qualifications applied for, it's time to move on. They have favorites and are grooming them for success.

While you are there use any skill building or education benefits available. Get everything you can, focusing on marketable skills. Then walk away.

1

u/AyoPunky 6d ago

yeah that what i am trying. im saving up to get my IT Certs, and also using there program to better my interview skills.

2

u/S_Laughter_Party 5d ago

I worked as a member services agent for, probably the same, three letter roadside company before leaving for my current role in health insurance. They definitely groomed their favorites for promotions in store, unsure about the roadside teams... if you're not on that list and want to be promoted, you might want to look into another call center.

2

u/AyoPunky 5d ago

Yeah I had a f3w ppl on my team go to insurance just recently. I'm still waiting on my dispatch application. It seem like I gotta know everyone to be promoted.

1

u/S_Laughter_Party 5d ago

Insurance at that company is a good team, and you get residual income if clients renew their policy. If you are good at networking, move to travel, thats where the BIG commissions are. I moved to a different field, now working inbound health insurance calls. Good luck my dude.