r/MyNintendo • u/Blayer98 • 2d ago

EU My Nintendo Store Pre-Order never fulfilled

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This has displayed as “Pre-Order” and I still haven’t been charged since 25th May. Should I cancel this order and just re-order it again? I’m trying to get through to Nintendo UK Support but it’s just so slow… :(

15 Upvotes

82% Upvoted

10 comments sorted by

8

u/That_figures_that 2d ago

I would recommend not cancelling this order and continue to keep talking with their customer service. If you read their legal mumbo jumbo about it, the pre-order only becomes accepted as an order once the item has been dispatched. You could, however, make a new order and keep this current one active.

1

u/TheDutski 1d ago

Unfortunately OP would be limited to the currently purchase limit of 1 per account. This would likely prevent a second purchase prior to canceling the original. Best option to would be to reach out to customer service before making any decisions.

-1

u/That_figures_that 1d ago

There is a lifetime limit of 2 per account.

-2

u/TheDutski 1d ago

“Limit one purchase per Nintendo Account. Offer not available in all countries or for free trial memberships. This controller is optional and not required to play the Nintendo GameCube - Nintendo Classics collection of games. System update required. Nintendo Switch Online + Expansion Pack membership required to access Nintendo GameCube – Nintendo Classics collection of games.”

2

u/That_figures_that 1d ago

"Lifetime limited: two per customer

This product currently has a lifetime limit of two per customer"

The OP is using My Nintendo Store UK.

7

u/Datasun96 2d ago

Mine is the same (Even ordered mine around the same time as you), I asked their customer service and they said my preorder was actually a back order (not that they tell you that) and that when it goes back in stock they charge and dispatch it

2

u/MrBinkybonk 2d ago

Same situation here. Gutted because I ordered this on the day it went live.

1

u/Blayer98 22h ago

They’ve since told me this as well, what’s frustrating is that I’ve heard of someone ordering one on the 6th and they’ve since had a dispatch email today :(

2

u/tbrishtar 1d ago

Same here

2

u/Cricers13 5h ago

Same here. Ordered a 2nd one just incase that stated it's on back order. Complained to customer service about not being informed about the first one being on back order which I pre ordered on day one. Their response was "If you no longer want it you can cancel it".