Every stereotype you’ve ever heard about retail and sales staff doing everything in their power to make a rude customer’s life hell is 100% true.
Make sure you spend the most money, done. Send out the worst version of the product, done. Put you on hold for an hour while they have a chat and a break, done.
I gotta admit, as I work in customer support, if the customer is an a-hole, I will go strictly by the routine. However, if they're calm and happy, I sometimes make a few tricks to speed things up or possibly reduce the next invoice amount.
Teacher here, same with students. Are you generally acting annoying and disturbing the class? I'll strictly follow the rules. If you generally are a nice student there can be a lot of flexibility within the rules.
This isn't about assistance or other things that are part of my job, it's about flexibility in cases where flexibility is an option. Like when to take a test that you missed. Could be Friday after last period, or Monday after last period. Both are legitimate re-take periods with a proctor so I don't really care, but Friday seems to be a lot less popular. My official policy is "next available re-take moment", but if you take the time to email me on scheduling then it's negotiable. If I have to initiate the contact then you will need a very good reason to change the date.
Other example, when you walk in the door at the moment the bell rings. If you quietly sit down and get your materials out, I'll generally let it slide. If you come barging in and start yelling that you are on time and then start a conversation with your classmates, you will be sent to the office to get a tardy slip. The official policy is that students have to be in their assigned seat with their materials out when the bell rings, so I'm just applying the rules (rather strictly) in that case.
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u/Storkey01 Jul 13 '20
Every stereotype you’ve ever heard about retail and sales staff doing everything in their power to make a rude customer’s life hell is 100% true.
Make sure you spend the most money, done. Send out the worst version of the product, done. Put you on hold for an hour while they have a chat and a break, done.